Problem Cause SolutionNoise or no sound comes out of thespeakers or headphones.1. If using digital speakers that have a stereo jack andyou want the system to auto switch to digital, use astereo-to-mono adapter to properly engage the autosense feature, or use the multimedia deviceproperties to manually switch the audio signal fromanalog to digital.2. If the headphones have a mono jack, use themultimedia device properties to switch the system toanalog out.NOTE: If you set digital as the Output Mode, the internal speaker and external analog speakers no longer output audio until youswitch back to an auto sense or analog mode.If you set analog as the Output Mode, external digital speakers do not function until you change the output mode back to an auto-sense or digital mode.Sound occurs intermittently. Processor resources are beingused by other openapplications.Shut down all open processor-intensive applications.Workstation appears to be lockedup while recording audio.The hard disk might be full. 1. Before recording, be sure there is enough free spaceon the hard disk.2. Try recording the audio file in a compressed format.Solving printer problemsTable 5-8 Printer problemsProblem Cause SolutionPrinter does not print. Printer is not turned on andonline.Turn the printer on and be sure it is online.The correct printer driver forthe application is not installed.1. Install the correct printer driver for the application.2. Try printing using the MS-DOS command:DIR C:\> [printer port]where printer port is the address of the printer used.If the printer works, reload the printer driver.If you are on a network, youmight not have made aconnection to the printer.Make the proper network connection to the printer.Printer might have failed. Run printer self-test.Printer does not turn on. The cables might not beconnected properly.Reconnect all cables.Printer prints garbled information. The correct printer driver is notinstalled.Install the correct printer driver for the application.The cables might not beconnected properly.Reconnect all cables.Table 5-7 Audio problems (continued)ENWW Customer Self Help 117
