HP SERIES 1230 Reference Manual

Contents

error messages57error messagesI cannot receive afax on myextension lines.• Check to see that Auto Answer is on. The green light next to the AutoAnswer button in the front panel is lit when the feature is enabled. If thelight is off, the HP Fax will not automatically answer the phone when itrings. Press the Auto Answer button to turn it on or off.• Make sure the HP Fax is connected to the phone system correctly. Makesure the phone line is connected. To test the connection:– Press Fax.– Press Start, Black or Start, Color. If the HP Fax is connected to thephone system correctly, you will hear a dial tone.– Push the Cancel button to hang up. See the Setup Poster forinformation on setting up the HP Fax.• Check to see if the telephone wall outlet is working properly. Tryconnecting a working telephone and phone cord into the wall outlet youare using for the HP Fax. If the phone does not work, call your localphone company for service. If the phone does work, try reconnecting theHP Fax to the telephone outlet using a different phone cord.• If your HP Fax is on the same phone line as an answering machine, youmay need to change the number of rings. For information, see set therings to answer setting on page 23. For information on using ananswering machine with your HP Fax, see answer fax calls when you usean answering machine on the same line on page 30.error message solutionBroadcast faxfailure.Do the following:• Check to make sure you dialed the number correctly and that the numberyou have entered is correct. For example, you might need to dial a “9”prefix depending on your phone system.• Check the log to find out more about the failure. The log contains errorcodes for many common fax transmission errors. For information, seegenerate system reports on page 20.problem solution