120 www.gateway.comChapter 9: Troubleshooting5 Click the Diagnostic tab, then click Query Modem. If informationabout the modem appears, the modem passed diagnostics. If nomodem information is available, a white screen appears with nodata, or if you get an error such as port already open or the modemhas failed to respond, the modem did not pass diagnostics.The modem is noisy when it dials and connectsWhen your modem tries to connect to another modem, it beginshandshaking. Handshaking is a digital “getting acquainted” conversationbetween the two modems that establishes connection speeds andcommunication protocols. You may hear unusual handshaking soundswhen the modems first connect. If the handshaking sounds are too loud,you can turn down the modem volume.To turn down the modem volume:1 Click Start, then click Control Panel. The Control Panel windowopens. If your Control Panel is in Category View, click Printersand Other Hardware.2 Click/Double-click the Phone and Modem Options icon, then clickthe Modems tab.3 Click the modem you want to adjust, then click Properties.4 Click the Modem tab, then adjust the Speaker volume control.5 Click OK twice to close the Phone and Modem Options dialog box.MouseSee also “Touchpad or pointing device” on page 125.Help andSupportFor more information about modem troubleshooting, clickStart, then click Help and Support. Type the keywordmodem troubleshooting in the Search box, then click the arrow.
