119www.gateway.comTroubleshootingIf your notebook has a v.90 modem, the speed at which you can upload(send) data is limited to 33.6K. If your notebook has a v.92 modem, thespeed at which you can upload data is limited to 48K. Your ISP may notsupport 48K uploads.Your fax communications program only sends and receives faxes at14,400 bps when you have a 56K modemCurrent fax technology only supports a maximum send and receive rateof 14,400 bps.The modem is not recognized by your notebook■ Make sure that the line connected to the modem is working andplugged into the appropriate port on your notebook. See “Right” onpage 12 or “Back” on page 87 to make sure that the connections havebeen made correctly.■ If the modem shares the telephone line with another device, makesure that the telephone line is not in use (for example, someone ison the telephone, or another modem is in use).■ Use the modem cable that came with your notebook. Sometelephone cables do not meet required cable standards and maycause problems with the modem connection.■ Shut down and restart your notebook.■ Run Windows modem diagnostics.To run modem diagnostics:1 Close all open programs.2 Click Start, then click Control Panel. The Control Panel windowopens. If your Control Panel is in Category View, click Printersand Other Hardware.3 Click/Double-click the Phone and Modem Options icon, then clickthe Modems tab.4 Click your modem, then click Properties. The Modem Propertiesdialog box opens.
