GE Profile JGB920 Owner's Manual & Installation Instructions

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Troubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.Before You Call For Service…Operating Instructions Safety InstructionsInstallation InstructionsTroubleshooting TipsConsumer SupportProblem Possible Causes What To DoPlug on range is not completely • Make sure electrical plug is plugged into a live, properlyinserted in the electrical outlet. grounded outlet.Burner slits on the side of the • Remove the burner heads and clean them. Check theburner may be clogged. electrode area for burned-on food or grease. See theCare and cleaning of the range section.Improper burner assembly. • Make sure the burner parts are installed correctly.See the Care and cleaning of the range section.Burner flames very Improper air to gas ratio. • If range is connected to LP gas, contact the personlarge or yellow who installed your range or made the conversion.Surface burners light The oven gas shut-off valve • To check the oven gas shut-off valve, remove thebut oven does not may have accidentally been warming drawer (see the Care and cleaning of the rangemoved during cleaning or section) and look for the gas shut-off lever at the backmoving. of the range.Scratches (may appear Incorrect cleaning • Scratches are not removable. Tiny scratches will becomeas cracks) on cooktop methods being used. less visible in time as a result of cleaning.glass surface Cookware with rough bottoms • To avoid scratches, use the recommended cleaningbeing used or coarse particles procedures. Make sure bottoms of cookware are clean(salt or sand) were between before use, and use cookware with smooth bottoms.the cookware and the surfaceof the cooktop.Cookware has been slidacross the cooktop surface.Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.on the glass cooktop before next use.surfaceHot surface on a model with • This is normal. The cooking zones may change colora light colored glass cooktop. when hot or cooling down. This is temporary andwill disappear as the glass cools to room temperature.Plastic melted Hot cooktop came into • See the Glass surface—Potential for permanent damageto the glass cooktop contact with plastic placed Section in the Cleaning the glass surface section.surface on the hot cooktop.Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.of the cooktop on the cooktop.Top burners do not lightor do not burn evenly.(The front right burner isdesigned to have slightlysmaller flames betweenthe 6 and 9 o’clockpositions. This is normal.)52Lever isshown closed.PULL TO OPEN.Sealed burner models