Fujitsu LifeBook S2210 User Manual

Also see for LifeBook S2210: User guide Bios guide

Contents

53T r o u b l e s h o o t i n gTroubleshootingYour Fujitsu LifeBook notebook is sturdy and subject tofew problems in the field. However, you may encountersimple setup or operating problems that you can solveon the spot, or problems with peripheral devices, thatyou can solve by replacing the device. The informationin this section helps you isolate and resolve some of thesestraightforward problems and identify failures thatrequire service.IDENTIFYING THE PROBLEMIf you encounter a problem, go through the followingprocedure before pursuing complex troubleshooting:1. Turn off your LifeBook notebook.2. Make sure the AC adapter is plugged into your note-book and to an active AC power source.3. Make sure that any card installed in the PC Card slotis seated properly. You can also remove the cardfrom the slot, thus eliminating it as a possible causeof failure.4. Make sure that any devices connected to the externalconnectors are plugged in properly. You can alsodisconnect such devices, thus eliminating them aspossible causes of failure.5. Turn on your notebook. Make sure it has been off atleast 10 seconds before you turn it back on.6. Go through the boot sequence.7. If the problem has not been resolved, refer to theTroubleshooting Table, that follows, for moredetailed troubleshooting information.8. If you have tried the solutions suggested in the Trou-bleshooting Table without success, contact yoursupport representative:Toll free: 1-800-8Fujitsu (1-800-838-5487)Fax: 1-901-259-5700E-mail: 8fujitsu@us.fujitsu.comWeb site:http://www.computers.us.fujitsu.com/support.Before you place the call, you should have the followinginformation ready so that the customer support represen-tative can provide you with the fastest possible solution:■ Product name■ Product configuration number■ Product serial number■ Purchase date■ Conditions under which the problem occurred■ Any error messages that have occurred■ Type of device connected, if anySee the Configuration Label on the bottom of yournotebook for configuration and serial numbers. (Seefigure 2-8 on page 11 for location)SPECIFIC PROBLEMSUsing the Troubleshooting TableWhen you have problems with your LifeBook notebook,try to find the symptoms under the Problem column ofthe troubleshooting table for the feature giving youdifficulty. You will find a description of common causesfor that symptom under the column Possible Cause andwhat, if anything, you can do to correct the conditionunder Possible Solutions. All possible causes or solutionsmay not apply to your notebook.If you keep notes about what you havetried, your support representative may beable to help you more quickly by givingadditional suggestions over the phone.