Fujitsu IP-HE950 Hardware User's Manual

Contents

IP-HE950 Hardware User's Guide Chapter 5 TroubleshootingCopyright 2017 FUJITSU LIMITED50No. Class Status Check Corrective action20Video/Audiooutput from thedecoder isdistorted.Has a packet loss occurred at the decoder? If you could confirm a packet loss occurrence, checkthe following issues.- Does the system rate setting exceed the transmissioncapability of the connected network?- Is the FEC/ARQ function properly set on both this unitand the decoder?- Are the network equipment and LAN port settings(AUTO, fixed mode, etc.) different?21AudioNo soundcomes out fromthe decoder.Is "No audio" selected in the audio formatsettings of this unit?Select an option other than "No audio" to set theencoding of audio.22 Is the decoder turned on? Check the paired unit (decoder) power and operation.23 Is the decoder correctly connected to theaudio speaker?Check the connection between the decoder and theaudio speaker.24 Has an alert been generated on thedecoder?If so, refer to the user's guide of the paired unit(decoder).25Noise isgenerated onthe decoder.Disconnect the audio input cable from thisunit. Does that eliminate the noise?If noise disappears when the cable is disconnected, thenoise seems to be mixed into the audio signal input.Check the audio output equipment.26Is the decoder operating normally? If the noise does not disappear even after the networkcable is disconnected from the decoder, this unit seemsto be operating normally. Check the decoder.27Has a packet loss occurred at the decoder? If you could confirm a packet loss occurrence, checkthe following issues.- Does the system rate setting exceed the transmissioncapability of the connected network?- Is the FEC/ARQ function properly set on both this unitand the decoder?- Are the network equipment and LAN port settings(AUTO, fixed mode, etc.) different?

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