Fujitsu Eternus DX80 S2 User Manual

Also see for Eternus DX80 S2: User guide User guide Configuration guide Configuration guide Configuration guide

Contents

Chapter 6 Maintenance6.4 Maintenance ServiceETERNUS DX80 S2/DX90 S2 Disk storage system User’s Guide -Operation-85Copyright 2012 FUJITSU LIMITED P3AM-4842-03ENZ06.4 Maintenance ServiceThis section explains the ETERNUS DX Disk storage system maintenance service.6.4.1 Maintenance Support PeriodThe standard maintenance support period for ETERNUS DX Disk storage system is five yearsfrom the date of purchase, or is defined in your service level agreement (SLA). Contact yoursales representative for details if you prefer to extend the period.6.4.2 Related Service■ Remote support serviceIf a possible error that may occur is detected or an error occurs when remote support service isused, the contents of events are automatically sent to the remote support center and notified tothe user.IMPORTANT When performing maintenance service, the maintenance engineerconnects a PC used for maintenance to the ETERNUS DX Disk storagesystem. Also, the maintenance engineer may require information that isnecessary for performing maintenance operations.If the maintenance engineer has any requirement, we ask that they behandled.