• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not loadmore than the recommended number of sheets.• If paper jams when you print on both sides of the paper, try loading fewer sheets.• Make sure your paper meets the specifications for your product.• For best results, follow these guidelines:• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.• Load paper in the sheet feeder printable side up.• Do not load paper with holes punched in it.• Follow any special loading instructions that came with the paper.Parent topic: Solving Paper ProblemsRelated referencesPaper Jam ProblemsPaper Loading CapacityRelated topicsLoading PaperPaper Jam ProblemsIf you have problems with paper jams, try these solutions:1. Cancel the print job from your computer, if necessary.2. Gently pull out any jammed paper from the output tray and sheet feeder.3. Press the power button to turn the product off.85