34 Solutions to Common ProblemsMETAL MARKS ON CERAMIC GLASS COOKTOP SURFACE• Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils oncooktop surface. Use a mildly abrasive cleanser to remove marks.BROWN STREAKS AND SPECKS ON CERAMIC GLASSCOOKTOP SURFACE• Boilovers have cooked onto surface. Use razor blade scraper to remove soil. Seeinstructions under General Care & Cleaning.• Cleaning materials not recommended for ceramic-glass cooktop have been used. Userecommended cleaners and cleaning method. See Ceramic-Glass Cooktop section inthis Owner's Guide.AREAS OF DISCOLORATION ON CERAMIC GLASSCOOKTOP SURFACE• Mineral deposits from water and food. Wet surface with water and sprinkle on a cooktopcleaning creme. Scrub with a clean damp paper towel until the stain disappears. Wiperemaining paste away, then apply a small amount of cooktop cleaning creme and polishwith a clean paper towel. Use cookware with clean, dry bottoms. See Ceramic-GlassCooktop section in this Owner's Guide.APPLIANCE NOT LEVEL• Place oven rack in center of oven. Place a level on the oven rack. Contact installingagent if rack and cabinet cutout flooring are not level.• Kitchen cabinet misalignment may make oven appear to be not level. Be sure cabinetsare square and level. Contact cabinet maker to correct problem.POOR BAKING RESULTS• Many factors affect baking results. See Baking for hints, causes and corrections.