Cisco UC320W for SIPconnectA Configuration Guide for CbeyondSIPconnect ServicesDeveloped by:Cisco Systems, Inc.Cbeyond Voice EngineeringDecember 2010Version 1.1

initial configuration

Cisco UC320W Configuration Manual

Overview of the Cisco Small Business IP Phones

Phone Features

Phone Components of Cisco SPA301

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models

Cisco SPA500S Attendant Console

Connecting Wired and Wireless Headsets (Optional)

Using Softkeys to Handle Calls

Using Your Line Buttons

Status Indicators

Entering and Editing Characters

using the setup menu

Chapter 2: Using Basic Phone Functions

Choosing an Audio Device

Adjusting Volume and Muting

Placing, Answering, and Managing Calls

Placing a Call

Answering, Diverting, and Ending Calls

Managing Multiple Calls

Using a Hot Phone

Using a Paired Phone

Using the Intercom and Paging Features

Transferring Calls

Viewing and Returning Missed Calls

Forwarding All Calls

Setting Do Not Disturb

Enabling or Disabling Call Waiting

Picking Up a Call for Another Extension

Parking a Call

Creating a Three-Way Conference Call

Using the Phone Directories

Using Your Contact List (Personal Address Book)

Using the Corporate Directories

Setting or Changing a Phone Password

Using the Voicemail System

Accessing Voicemail

Voicemail Options

Chapter 3: Using Advanced Phone Features

Configuring Privacy Features

Enabling and Using Dial Assistance

Creating and Using Personal Speed Dials

Adjusting Your Display Screen

Configuring the Phone Screen Saver

Customizing the Ring Tones for Your Extensions

Using Star Codes on Cisco IP Phones

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

Enabling Bluetooth

Initiating Pairing from the Cisco SPA 525G2

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone

Importing Your Mobile Phone Address Book into the Cisco SPA 525G2

Making a Mobile Phone Call Using Your Cisco SPA 525G2

Receiving Mobile Phone Calls Using the Cisco SPA 525G2

Charging Your Mobile Phone Using Your Cisco SPA 525G2

Changing the System Time Settings

Basic Calling Functions on Analog Phones

Using Star Codes for Special Features on Analog Phones

UNIFIED COMMUNICATIONS UC320W

Chapter 1: Getting Started

Accessing Voice Mail

Using Star Codes

Using the Interactive Voice Response Menu on Cisco SPA501G

voice network

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone

Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone

where to go from here

quick start guide

before you begin

installation and configuration

System Requirements

Optional Equipment and Services

Getting Started with the Cisco UC320W

Getting Started - LAN Devices

Configuration Module Overview

Data Entry in the Configuration Module

Saving a Session

Backing Up and Restoring the Configuration

Critical Updates

Features of the Help System

Region

System Access

Automatic Maintenance

USB Backup

Devices

Adding and Removing Cisco SPA8800 IP Telephony Gateways

PBX/Key System

Blend

Select Schedule Behavior

Internal Dialing

Extensions for System Features

Music

Line (FXO) Ports

Settings for FXO Ports

FXO Impedance Matching

FXS Ports

Adding and Removing SIP/BRI Trunks

Mediatrix Gateway Settings

Outbound Trunks

Users

Settings for User Records

Assign Phones

Shared FXO Lines

General Information and Options for Shared Lines

Settings for Shared FXO Lines

Selecting Members for Shared FXO Lines

Shared Extensions

General Information and Options for Shared Extensions

Selecting Members for Shared Extensions

Additional Extensions

Settings for Additional Extensions

Call Paging

Paging Groups

Hunt Groups

General Information and Options for Hunt Groups

Selecting Members for Hunt Groups

Auto Attendant

Buttons for AA Menus

Setting Up Prompts

Using the AA Prompts Recorder

Inbound Calls

Specifying Phone Numbers with Different Destinations

Call Forwarding

Voicemail to Email

Phone Buttons

Settings for Phone Buttons

Phone Button Labels

Topology

General Information and Options for LAN Settings

Wireless

Port Forwarding

Settings for Port Forwarding

Site Summary

Apply Configuration

Quick View

Networks

DHCP Clients

Voicemail

External Trunks

Troubleshooting

Wall Mounting

Optional Power Cord Retention Kit

Phone Connections

Cisco SPA303 and SPA500 Series Connections

Installing a Desk Stand (Optional)

Mounting a Phone to a Wall (Optional)

Reversing the Handset Retention Tab

Connecting the Power

Connecting a PC to a Phone (Optional)

front panel

back panel

System Overview and Requirements

Welcome

Day/Night Features

Ports and Trunks

SIP/BRI Trunks

Users/Phones

Extension Buttons

Call Routing

User/Group Features

Support Tools

Appendix A: Installation Options for the Unified Communications System

wall mounting

connecting the power

Formats Used in this Workbook

Network Setup

LAN Settings

Telephony Settings

System Features

Users and Phone Assignments

Buttons

User Features

MAC Address and Serial Number Inventory (optional)

Cisco UC320W Configuration Manual

Product

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