© 1999 – 2022 RingCentral. All rights reserved.Cisco 8861 Quick GuideDesk Phone FeaturesFeature Description1. Line keys—enables you to select a phone line, view calls on a line, or quickly call a favorite contact.2. Soft keys—enables you to select context-sensitive keys that display along the bottom of the screen.3. Navigation keys—scrolls through information and options displayed on the phone screen.4. Back key—enables you to return to the previous screen.5. Voicemail key—enables you to access voicemail messages.6. Applications—accesses call history, user preferences, phone settings, and phone model information.7. Contacts—accesses personal and corporate directories.8. Conference key—enables you to start a conference call.9. Transfer key—transfer an active call to a contact.10. Hold key—holds an active call or resumes a held call.11. Volume keys—adjusts the volume of the handset, headset, and speaker.12. Home key—displays the home screen.13. Headset key—enables you to place and receive calls through a headset.14. Speakerphone key—enables you to place and receive calls using the speakerphone.15. Mute/Unmute key—mutes audio during calls and conferences.Line keysBack keyVoicemail keyVolume keysSoft keysNavigation keysEnd CallTransfer keySpeakerphone keyHeadset keyApplications Conference keyMute/Unmute keyContactsHold key