Cisco Unified IP Phone 6945 User Guide forCisco Unified Communications Manager Express Version 8.8 (SCCP)First Published: July 22, 2011Last Modified: July 22, 2011Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883Text Part Number: OL-24413-01

Cisco 6945 User Manual

6945 Series

New and changed features

Show Call Duration in Call History

Peer Firmware Sharing

Serviceability for SIP Endpoints

Installation

Install firmware zip files

Limitations and restrictions

Caveats

Resolved caveats

Unified Communications Manager Endpoints Locale Installer

unified communications manager

cisco product security overview

an overview of the cisco unified ip phone

Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961

What Networking Protocols are Used?

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Feature Overview

Configuring Network Parameters Using the Cisco Unified IP Phone

Overview of Supported Security Features

Understanding Security Profiles

Supporting 802.1X Authentication on Cisco Unified IP Phones

Security Restrictions

Configuring Cisco Unified IP Phones in Cisco Unified CM

Installing Cisco Unified IP Phones

Terminology Differences

Understanding Interactions with Other Cisco Unified IP Telephony Products

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM

Providing Power to the Cisco Unified IP Phone

Power Guidelines

Obtaining Additional Information about Power

Understanding the Phone Startup Process

Adding Phones to the Cisco Unified CM Database

Adding Phones with Auto-Registration

Adding Phones with Auto-Registration and TAPS

Adding Phones with BAT

Converting an In-Use Phone from One Protocol to the Other Protocol

Determining the MAC Address for a Cisco Unified IP Phone

Before You Begin

Cisco Unified Communications Manager Configuration

Handset

connecting a headset

Installing the Cisco Unified IP Phone

Reducing Power Consumption on the Phone

Higher Viewing Angle

Lower Viewing Angle

Configuring Startup Network Settings

Configuration Menus on the Cisco Unified IP Phone

Displaying a Configuration Menu

Unlocking and Locking Options

Network Setup Menu

IPv4 Setup Menu Options

Security Configuration Menu

Telephony Features Available for the Cisco Unified IP Phone

Telephony Features for the Cisco Unified IP Phone

Join and Direct Transfer Policy

Configuring Corporate and Personal Directories

Modifying Phone Button Templates

Modifying a Phone Button Template for Personal Address Book or Speed Dials

Configuring Softkey Templates

Setting Up Services

Adding Users to Cisco Unified Communications Manager

Specifying Options that Appear on the User Options Web Pages

Configuring the Phone to Support Call Waiting

Customizing and Modifying Configuration Files

Creating Custom Phone Rings

PCM File Requirements for Custom Ring Types

Configuring the Idle Display

Model Information Screen

Status Menu

Network Statistics Screen

Call Statistics Screen

Security Configuration

monitoring the cisco unified ip phone remotely

Accessing the Web Page for a Phone

Disabling and Enabling Web Page Access

Network Setup

Network Statistics

Device Logs

Resolving Startup Problems

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address

Cisco Unified IP Phone Resets Unexpectedly

Checking Static IP Address Settings

Checking Power Connection

General Troubleshooting Tips

Resetting or Restoring the Cisco Unified IP Phone

Monitoring the Voice Quality of Calls

Troubleshooting Tips

Where to Go for More Troubleshooting Information

How Users Obtain Support for the Cisco Unified IP Phone

How Users Subscribe to Services and Configure Phone Features

How Users Configure Personal Directory Entries

Installing the Cisco Unified CM Locale Installer

Physical and Operating Environment Specifications

Cable Specifications

Example User Information for these Procedures

Adding a User to Cisco Unified CM

Configuring the Phone

Performing Final End User Configuration Steps

Installing the Bracket

your phone

Your Phone

phone screen

higher viewing angle

lower viewing angle

Phone Connections

Handset Rest

Buttons and Hardware

phone applications

view call history

Applications

ring tones

phone information

phone contacts

Contacts

Personal Directory

Fast-Dial Codes with Personal Directory

Messages

Listen to Voice Messages

Calling Features

Agent Greeting

Call Back

Forward Calls on a Primary Line

Park and Retrieve a Call Using Manual Directed Call Park

Answer a Call Using Pickup

Call Waiting

Place a Call Using a Client Matter Code

Combine Calls Across Lines to Create a Conference

Services

Fast Dial

Put a Call on Hold by Answering a New Call on Another Line

Intercom

Line Status Indicators

Trace a Suspicious Call

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone

Monitor and Record

Dialing an International Number

Redial

Place a Call with a Speed-Dial Button

Use Direct Transfer to Connect Calls Across Lines

Use Web Dialer with Another Online Corporate Directory

User Options

Device

Line Settings

Change the Audible Voice Message Indicator Setting Per Line

Speed Dial on the Web

Subscribe to a Service

Change a Service Name

Change Your PIN

Personal Address Book

Assign a Feature Button for Personal Address Book

Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry

Mobility Settings

Create an Access List

Access Plugins

FAQs and Troubleshooting

Shared Lines

Product Safety, Security, Accessibility, and Related Information

Cisco Product Security

Warranty

View Call History

Overview

Physical Description of Cisco Unified IP Phone 6921

Physical Description of Cisco Unified IP Phone 6941

Phone Screen

Footstand

Adjusting the Handset Rest

Physical Description of Cisco Unified IP Phone 6945

Physical Description of Cisco Unified IP Phone 6961

Operating Your Phone

Soft Key Descriptions

Access Services

Adjust the Display Contrast

Answer a Call

Clear Call History

Delete a Call Record From Call History

Call Park

Park and Retrieve a Call using Assisted Direct Call Park

Enable Extension Mobility

Forward All Calls

Place an Intercom Call

My Phone Apps

Phone Applications

Search for and Dial a Contact while on a Call

Place a MeetMe Conference Call

Speed Dial

Speed-Dial Button

View Phone Information

buttons and hardware

cisco unified ip phone 6941

cisco unified ip phone 6945

cisco unified ip phone 6961

understanding how the cisco unified ip phone interacts with the vlan

providing power to the cisco unified ip phone

power outage

Cisco 6945 User Manual

Product

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