Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1Your PhoneCisco Unified IP Phone 6901The Cisco Unified IP Phone 6901 provides these features:• Phone connections• Buttons and hardware• Footstand• Handset restPhone ConnectionsFor your phone to work, it must be connected to the corporate IP telephony network. Your systemadministrator can help you connect your phone.

your phone

buttons and hardware

handset rest

cisco unified ip phone 6911

paper label

higher viewing angle

lower viewing angle

Cisco 6901 User Manual

6901 Standard

before you begin

cisco unified communications manager configuration

installing the cisco unified ip phone

mounting the phone to the wall

configuring security on the cisco unified ip phone

Your Phone

Buttons and Hardware

Footstand

Handset Rest

Cisco Unified IP Phone 6911

Paper Label

Messages

Listen to Voice Messages

Calling Features

Forward Calls on Your Phone

Answer a Call Using Pickup

Codes

Drop a Party from a Conference Using Hookflash

Hookflash

Host a Meet Me Conference

Shared Lines

Place a Call with a Speed-Dial Button

Swap Between Calls Before Completing a Transfer

Sign Out of Web Dialer

User Options

Device

Speed Dial on the Web

User Settings

Change the Language for Your User Options Web

FAQs and Troubleshooting

Product Safety, Security, Accessibility, and Additional Information

Additional Information

Cisco One-Year Warranty

Index

Hookswitch

Phone Display Viewing Angle

Power-Saving Mode

Call Pickup

Call Waiting

Conference

Set Up a Conference

Mute

Dialing an International Number

Speed Dial

Transfer a Call to Another Number Using the Hookflash

Set Up, View, or Change Web Dialer Preferences

cisco product security overview

document conventions

an overview of the cisco unified ip phone

Chapter 1 
 An Overview of the Cisco Unified IP Phone

What Networking Protocols are Used?

What Features are Supported on the Cisco Unified IP Phone 6901 and 6911?

Configuring Network Parameters Using the Cisco Unified IP Phone

Overview of Supported Security Features

Understanding Security Profiles

Establishing and Identifying Protected Calls

Supporting 802.1X Authentication on Cisco Unified IP Phones

Required Network Components

Overview of Configuring and Installing Cisco Unified IP Phones

Installing Cisco Unified IP Phones

Reducing Power Consumption on the Cisco Unified IP Phone 6901 and 6911

Understanding Interactions with Other Cisco Unified IP Telephony Products

C H A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Express

Power Guidelines

Obtaining Additional Information About Power

Understanding the Phone Startup Process

Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with autoregistration

Adding Phones with autoregistration and TAPS

Adding Phones with Cisco Unified Communications Manager

Using Cisco Unified IP Phones with Different Protocols

Deploying a Phone in an SCCP and SIP Environment

Before You Begin

Cisco Unified Communications Manager Configuration

Chapter 3 
 Setting Up the Cisco Unified IP Phone

Higher Viewing Angle

Mounting the Phone to the Wall

Configuring Security on the Cisco Unified IP Phone

configuring settings on the cisco unified ip phone

C H A P T E R 4 Configuring Settings on the Cisco Unified IP Phone

Accessing the Phone Configuration Settings

Telephony Features Available for the Cisco Unified IP Phone

C H A P T E R 5 Configuring Features, Templates, Services, and Users

Adding Users to Cisco Unified Communications Manager

Giving Users Access to the User Options Web Pages

Associating a Phone to a User

Enabling EnergyWise on the Cisco Unified IP Phone 6901 and 6911

Setting up UCR 2008

Configuring UCR 2008 in Phone

Configuring UCR 2008 in Enterprise Phone Configuration

accessing the web page for a phone

disabling and enabling web page access

C H A P T E R 6 Monitoring the Cisco Unified IP Phone Remotely

Device Information

Network Setup

Network Statistics

device logs

Device Logs

streaming statistics

Streaming Statistics

Resolving Startup Problems

C H A P T E R 7 Troubleshooting and Maintenance

Identifying Error Messages

Creating a New Configuration File

Registering the Phone with Cisco Unified Communications Manager

Cisco Unified IP Phone Resets Unexpectedly

Checking Static IP Address Settings

Checking Power Connection

Resetting or Restoring the Cisco Unified IP Phone

Monitoring the Voice Quality of Calls

Troubleshooting Tips

Where to Go for More Troubleshooting Information

How Users Obtain Support for the Cisco Unified IP Phone

How Users Configure Phone Features

supporting international users

A P P E N D I X B Supporting International Users

technical specifications

Appendix C 
 Technical Specification

network and access port pinouts

Network and Access Port Pinouts

Example User Information for These Procedures

Appendix D 
 Basic Phone Administration Step

Configuring the Phone

Performing Final End User Configuration Steps

Installing a Wall Mount for the Cisco Unified IP Phone 6901

Installing the Phone on Wall Mount Plate

Installing a Wall Mount for the Cisco Unified IP Phone 6911

Installing the Bracket

A P P E N D I X F Cisco Unified IP Phone Non-Lockable Wall Mount

Components

cisco unified ip communications product interactions

Cisco Unified IP Phone Power

power outage

Phone Configuration Files

Phone Startup Process

Cisco Unified Communications Manager Phone Addition Methods

autoregistration and taps phone addition

add phones using bat phone template

Cisco Unified IP Phones and Different Protocols

Cisco Unified IP Phone MAC Address Determination

chapter

Hookswitch Button

Phone display angle

Lower Phone Angle

Agent Greeting

Forward Calls Using User Options Web

Answer Call Using Pickup

Answer Call Waiting

Set Up Conference Using Hookflash

Meet Me Conference

Plus Dialing

Transfer Call Using Hookflash

WebDialer

Sign Out of WebDialer

Device Settings

Change Voice Message Indicator Setting Per Line

Change User Options Language

Accessibility Features

Cisco One-Year Limited Hardware Warranty Terms

UNIFIED 6911

Cisco 6901 User Manual

Product

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