Canon imageFORMULA DR-M140 User Manual

Contents

Canon imageFORMULA DR-M140 User Manual Manual pdf 73 page image

73Software TroubleshootingThis section describes troubleshooting problems and solutions foroperating the supplied software (CaptureOnTouch andCapturePerfect).If scanning is too slow(1) Close other running programs, if any.(2) Scanning can be slowed down by memory shortage caused bymemory-resident applications such as anti-virus programs. Closesuch memory-resident programs if necessary to free up memoryspace.(3) When insufficient hard disk space is available, the scanner maybe unable to create the necessary temporary files for scanneddata. Delete unneeded data on the hard disk to free up morespace.(4) Scanning is slow if the computer's USB port is not Hi-Speed USB2.0 compliant.(5) If using a common USB cable that is not Hi-Speed USB 2.0compliant, replace the cable with the supplied compliant cable.(6) When the scanner is connected to the computer via a USB hubthat is not Hi-Speed USB 2.0 compliant, remove the hub andconnect the scanner directly to the computer.If scanned image files cannot be opened in an application(1) Scanned images saved as multi-page TIFF files can be openedonly by programs that support this file format.(2) Images saved as compressed TIFF files (single- as well as multi-page) can only be opened by programs that support thecompressed format. This can occur with programs that are notcompatible with CaptureOnTouch or CapturePerfect. In this case,select “None” as the image file compression format beforescanning.