Canon i-SENSYS MF229dw Service Manual

Canon i-SENSYS MF229dw Service Manual Manual pdf 264 page image

66 6-86-8Trouble Shooting > Log Collector > OutLine > Operation ProcedureTrouble Shooting > Log Collector > OutLine > Operation ProcedureLog CollectorOutLineA method to collect the operational status log of the host machine will be provided as a meansto analyze failuresoccurred in the field. When a request was made to the head quarters of thesales company by the CINC division incharge of field follow-up, collect the log by the tool.■ Scope of Application• This function can be used in all the models.• The tool is supported by Windows XP, Vista, Windows 7, Windows 8 and Windows 8.1.• Host machine and the PC which operates the tool are connected directly by an USB Cable.Multiple host machines cannot be connected to a PC.■ What to Prepare• Host machine• USB Cable (Connector shape: A-B)• PC with a usable USB port (OS: Windows XP, Vista, Windows 7, 8, 8.1)• Tool (CanonLogCollector_Ver1.0.0.8.zip)**Obtain a tool according to instructions of sale company HQ.■ Operation Procedure1. Connecting the USBCableConnect the USB Cable while both the host machine and the PC are in operation.2. Decompressing CanonLogCollector_Ver1.0.0.8.zipCreate any folder with a write permission on the PC. When CanonLogCollector_Ver1.0.0.8.zip isdecompressed, "CanonLogCollector.exe" is extracted.3. Starting the toolDouble-click to start CanonLogCollector.exe. The CanonLogCollector screen opens.F-6-184. Collecting the logPress the [Start] button on the CanonLogCollector screen. When "Receiving log issuccessfully finished." isdisplayed, press the [Exit Program] button to close the tool.The collected log is generated in TXT format in the folder where "CanonLogCollector.exe"is located. Bring back and send the log to the head quarters of the sales company. The logfile is "usb_2011901_132658.log" in the figure below.The capacity of the log file is 300 KB orless. The time needed to collect the log is approx.10 seconds.Note:While the machine is in operation, log information is always added. However, thestorage area is limited to 300KB, so the information is overwritten in the order from theold log information.Since log information may be overwritten if a long time passes aftererror occurrence, be sure to collect log as soon as possible.Naming rule for log file:It is recorded with usb_yyyymmdd_hhmmss.log.yyyymmdd_hhmmss indicates year,month, date, and time (hour, minute, second) when the log is collected.F-6-19F-6-20F-6-21