90 TroubleshootingCannot Print Properly through InfraredCommunicationThe following are possible troubles that may occur when printing through infrared communication.Cannot Print Properly via Bluetooth CommunicationTo troubleshoot printing through Bluetooth communication, refer to the Bluetooth Guide on-screenmanual.Cannot Print Properly from a Photo Index SheetCannot Remove a Memory CardCause ActionMachine placement is inadequate. When printing through infrared communication, confirm that the infrared portson the machine and the mobile phone are placed face to face with each other ata proper angle and distance, and that there is nothing blocking them. Then, retryprinting.Operational distance and angle vary depending on the specifications of yourmobile phone and your operating environment, but generally place the machinewithin around 8 inches / 20 cm from the mobile phone in a position that enablesproper communication.During infrared communication,infrared rays were interrupted.During receiving data, be careful not to interrupt infrared communication withthe machine. If it is interrupted, send the data from the mobile phone again.The conditions to print properly throughthe infrared communication are notmet.The infrared communication function of the machine is only compatible withmobile phones with IrDA compliant infrared communication ports. Printingthrough infrared communication cannot be performed by any other types ofmobile phones.For details, refer to “Printing Photographs from a Wireless CommunicationDevice” in the User’s Guide on-screen manual.Cause Action“Failed to scan Photo Index Sheet.” isdisplayed. z Make sure the Photo Index Sheet is set in the correct position and orientationon the Platen Glass.z Make sure the Platen Glass and the Photo Index Sheet are not dirty.z Make sure all required circles on the Photo Index Sheet are filled in. If thefilled circles on the sheet are not marked dark enough, the machine may notscan the settings.See “Printing by Using the Photo Index Sheet” on page 33.Cause ActionminiSD Card, microSD Card, xD-Picture Card, Memory Stick Duo,Memory Stick PRO Duo, or RS-MMC isattempted to insert into the machinewithout attaching to the special adapter.Contact your Canon service representative.ImportantNever attempt to remove a memory card using a thin stick or a tweezers. Doingso may damage the machine.