58Error MessagesResponse• Use the USB cable to connectthe Macintosh to the scannerproperly.• After releasing the lock,temporarily disconnect theUSB cable. Reconnect it andrestart Plug-in Module CS-U.• Contact your nearest CanonCustomer Support HelpDesk.• Download and install thelatest driver software.• Reduce the scan area to theminimum possible scope andlower the resolution andmagnification settings for theoutput device.• Close all application programsother than the one used tostart Plug-in Module CS-U.• Increase the memory allocatedto the application programused to start Plug-in ModuleCS-U.• Click [Cancel] to cancel, orrescan after lowering thescanning resolution orreducing the scanning area.• Restart the computer.If the same error code displaysafter restarting the computer,contact the nearest CanonCustomer Support HelpDesk.Error MessageScanner is not connected.Connect the scanner.Scanning unit is locked.Release the lock switch atthe base of the scannerand connect the PC tothe scanner again.Sensor type error. Pleaseget a new driver.1) Cannot complete scancommand. Insufficientmemory (RAM).2) Memory is insufficient.Increase the memoryallocated the application.As image size is large,it will take long tocomplete scanning. Doyou want to continue?An error has occurred.Error Code =** Restartthe PC.Cause• USB cable notconnected correctly.• The scanning unitlock not released.• The scanning unit isout of order.• Old version of driversoftware detected.• Memory isinsufficient for therequired volume ofthe scanned imagedata.• You attempted toscan an imageexceeding 100 MB.• Scanner or computeris malfunctioning.