Canon IMAGE FORMULA DR-6010C User Manual

Also see for imageFormula DR-6010C: Brochure & specs Brochure & specs Easy start guide Specifications Reference guide

Contents

Canon IMAGE FORMULA DR-6010C User Manual Manual pdf 79 page image

5-1Chapter 5 Troubleshooting5-1 TroubleshootingThis section describes the possible problems that might occur during use of the scanner and how tosolve them.The Scanner Does Not Turn ON ............................................................. P.5-1The Scanner Is Not Recognized (Connecting via USB).......................... P.5-1The PC Does Not Recognize the Scanner (Connecting via SCSI) ......... P.5-2Scanning Is Not Performed ..................................................................... P.5-2Slow Scanning Speed ............................................................................. P.5-3Documents Do Not Feed Properly .......................................................... P.5-3Saved Image Files Do Not Open ............................................................ P.5-4Scanning Results Are Not as Expected .................................................. P.5-4If, after consulting this section, you still cannot resolve the problem, contact your local authorizedCanon dealer or your service representative.✘ The Scanner Does Not Turn ONCheck the following if the scanner does not turn ON:• Is the power cord connected correctly?• Is the power cord inserted into the power outlet?For details on connecting the power cord, see “2-4 Connecting the Scanner to the Computer,” onp. 2-11.✘ The Scanner Is Not Recognized (Connecting via USB)The following are possible causes of the PC failing to recognize the scanner. Check eachpossible cause.Problem The scanner is not correctly connected.Solution Make sure that the scanner and the computer are correctly connected with the USBcable. (See p. 2-11.)Problem The scanner power is switched OFF.Solution Make sure that the scanner is switched ON. If the scanner is OFF, turn the scannerON. (See p. 2-11.)Problem The scanner does not support your USB interface.Solution This product is not guaranteed to operate with all types of USB interfaces. Contactyour local authorized Canon dealer or service representative for more information.(See p. 2-2.)Problem The scanner does not support the USB cable.Solution Use the USB cable provided with the scanner.