237 Fault Correction7.3 Problem SolutionProblem Cause RemedyTransfer ribbon creases Transfer ribbon deflection not adjusted Adjust the transfer ribbon deflection. 4.6 on page 17Transfer ribbon too wide Use a transfer ribbon slightly wider thanthe width of label.Print image has smears orvoidsPrinthead is dirty Clean the printhead 6.3 on page 19.Temperature too high Decrease temperature via software.Unsuitable combination of labels andtransfer ribbonUse different type of ribbon.Printer does not stop aftertransfer ribbon runs outThermal printing is chosen in the software Change to thermal transfer printing.Printer prints a sequenceof characters instead of thelabel formatPrinter is in ASCII dump mode Cancel the ASCII dump mode.Printer transports labelmedia, but transfer ribbondoes not moveTransfer ribbon incorrectly inserted. Check and, if necessary, correct thetransfer ribbon web and the orientationof the label side.Unsuitable combination of labels andtransfer ribbonUse different type of ribbon.Printer only prints eachsecond labelSetting of the size in the software is toolarge.Change the size in the software.Vertical white lines in theprint imagePrinthead is dirty Clean the printhead 6.3 on page 19.Printhead is defective (failure of heatelements)Change the printhead. Service Manual.Horizontal white lines in theprint imagePrinter is used with the backfeed > smart inthe cut or peel-off modeSet the backfeed > always in the setup. Configuration Manual.Print image is irregular, oneside is lighterPrinthead is dirty Clean the printhead 6.3 on page 19.Table 7 Problem solution