en-us Customer service529. To empty the residual water outof the appliance, detach thesupply hose and let the waterdrain out.18.4 Disposal of your oldapplianceEnvironmentally sound disposalallows valuable raw materials tobe recycled.WARNINGAvoid a risk of entrapment upondisposal.▶ Unplug the appliance from thepower outlet.▶ Cut the power cord and removethe door upon discarding theappliance.▶ Check your local area for largeappliance recycling programs.Customer service19 Customer serviceCustomer serviceIf you have any questions, are un-able to eliminate an issue in theappliance yourself, or the appli-ance needs to be repaired, pleasecontact our Customer Service.We will work to find an appropri-ate solution for you thereby avoid-ing unnecessary visits by a ser-vice provider.With any warranty repair, we willmake sure your appliance is re-paired by a trained authorized ser-vice provider using genuine re-placement parts. We use onlygenuine replacement parts for allrepairs.Detailed information on the war-ranty period and terms of warrantycan be found in the Statement ofLimited Product Warranty, fromyour retailer, or on our website.If you contact the Customer Ser-vice, you will require the modelnumber (E-Nr.), the productionnumber (FD) and the consecutivenumbering (Z-Nr.) of your appli-ance.USA:1-800-944-2904www.bosch-home.com/us/owner-support/get-supportwww.bosch-home.com/us/shopCA:1-800-944-2904www.bosch-home.ca/en/service/get-supportwww.bosch-home.ca/en/service/cleaners-and-accessoriesFor assistance with connecting toHome Connect™, you can alsoview instructions here:www.home-connect.com/us/en/help-support/set-up19.1 Model number (E-Nr.), productionnumber (FD) andconsecutivenumbering (Z-Nr.)You can find the model number(E-Nr.), the production number(FD) and the consecutive number-ing (Z-Nr.) on the appliance's rat-ing plate.The rating plate is located insidethe appliance door.Making a note of your appliance'sdetails and the Customer Servicetelephone number will enable youto find them again quickly.19.2 AquaStop® PledgeIn addition to the standard war-ranty provided by BSH, BSH willalso compensate customers fordamage caused by a specific faultin the AquaStop system giving