38 en | Troubleshooting Access Modular Controller 22022-11 | V05 | Руководство по установке Bosch Security Systems B.V.7 TroubleshootingIf problems occur read the table below.Adjust only those controls specified in the installation manual. Improper adjustment of othercontrols may result in damage, and require extensive work by a qualified technician to restorethe unit to normal operation.If you are unsure of the problem or if the problem persists, contactAfter sales support, page41.Problem Cause SolutionDisplay is not working. – Voltage is too low.– Power is off.– Make sure the powersupply has enoughvoltage to power thecontroller.– Power up the controller.Controller is not online. – Network connection ismissing.– DIP switch 5 is set toOFF (BPA protocol isselected).– Plug the Ethernet cableinto the controller.– Make sure to configurethe Ethernet interfacecorrectly. Refer toConfiguring the EthernetInterface for instructions.– Set DIP switch 5 to ON(SDEB protocol isselected).Controller does not work asexpected.– Switch the power of thecontroller off and onagain.– Check the configurationof the controller.If necessary, delete allconfiguration data byResetting the Device toFactory Default.– Reset the controller asdescribed inResettingthe software, page 39.No connection to BIS andAMS after factory reset.– No connection to accesssystem.– Check configurationsettings within AMS orACE system.– Check if the controller isactivated in theconfiguration settings.