iiiA Message to the CustomerAdvantech customer servicesEach and every Advantech product is built to the most exactingspecifications to ensure reliable performance in the harsh anddemanding conditions typical of industrial environments. Whetheryour new Advantech equipment is destined for the laboratory or thefactory floor, you can be assured that your product will provide thereliability and ease of operation for which the name Advantech hascome to be known.Your satisfaction is our primary concern. Here is a guide toAdvantech’s customer services. To ensure you get the full benefit ofour services, please follow the instructions below carefully.Technical supportWe want you to get the maximum performance from your products. Soif you run into technical difficulties, we are here to help. For the mostfrequently asked questions, you can easily find answers in yourproduct documentation. These answers are normally a lot moredetailed than the ones we can give over the phone.So please consult this manual first. If you still cannot find the answer,gather all the information or questions that apply to your problem, andwith the product close at hand, call your dealer. Our dealers are welltrained and ready to give you the support you need to get the mostfrom your Advantech products. In fact, most problems reported areminor and are able to be easily solved over the phone.In addition, free technical support is available from Advantechengineers every business day. We are always ready to give advice onapplication requirements or specific information on theinstallation and operation of any of our products.