Possible Cause Possible SolutionScanner is notprogrammed to workwith the host.Be sure proper host type is selected.For RS-232, ensure the scanner’s communicationparameters match the host’s settings.For keyboard emulation configuration, ensure thesystem is programmed for the correct keyboard type,and that the CAPS LOCK key is off.Be sure editing options (e.g. UPC-E to UPC-AConversion) are properly programmed.14. Product SupportIf our FAQ Service & Support web pages does not help you resolve your productissues found at http://www.adesso.com/faqs.asp please contact Adesso TechnicalSupport by emailing support@adesso.com or calling (800) 467-1195 from 9:00AM to6:00PM PST from Monday through Friday.Email Support:Email your request to support@adesso.com and include the following information:• Your Name• Day time telephone number• Day time fax number• Operating System• Model number of your Adesso product• Description of how you installed and set up your Adesso product• Description of your technical difficultyPhone Support: (800) 467-1195Before you call us for Tech-Support, please provide below information:• Product model number and Serial number• Operating System• Description of how you installed and set up your Adesso product• Description of your technical difficulty11