Acomdata E5 External Hard Drives User Manual

Acomdata E5 External Hard Drives User Manual Manual pdf 31 page image

– 58 – – 59 –What you need in order to obtain warranty service:1) A copy of the bill of sale from the purchase of yourAcomData product;2) A Returned Merchandise Authorization (RMA) numberthat is assigned to your product by your TSS. An RMAcan only be generated if the product has been registeredonline at www.acomdata.com. If your AcomData productis not registered at the time you need service, you mustregister the product online or your Technical SupportSpecialist can register it for you. Your TSS will then walkyou through the process to ensure you receive promptservice.Do not send a product in for service without first contactingAcomData Technical Support and following the instructionsfrom your TSS. AcomData will not accept returned productsthat have not been assigned an RMA number.How to Purchase AccessoriesYou can purchase accessories by contacting CustomerService at customerservice@acomdata.com.In your e-mail, please include:• your name;• phone number;• mailing address;• model number or description of item (e.g. 6-pin to 4-pinFireWire cable);• quantity per item.A Customer Service agent will contact you to complete thetransaction.down time and purchaser’s time.This warranty extends only to you, the original purchaser. It is not transfer-able to any one who subsequently purchases the Product from you. Proof ofpurchase in the form of a bill of sale (which is evidence that the Product iswithin the warranty period) must be presented to obtain warranty service.When sending an AcomData Product in for service you must take theProduct, or deliver the Product (freight prepaid) to AcomData, in either itsoriginal packaging or in a package that provides the Product with a degreeof protection equivalent to that of the original packaging. AcomData is notresponsible for any damage to, or loss of, any programs, data, or other infor-mation stored on any media or any part of any product serviced hereunder.Be sure to remove all features, parts, options, alterations, and attachmentsnot under warranty prior to returning the Product to AcomData. AcomDatais not liable for any loss or damage to these items.Except to the extend prohibited by applicable law, any implied warranty ofmerchantability or fitness for a particular purpose on this product is limited induration of this warranty.Some states do not allow the exclusion or limitation of incidental or con-sequential damages, or allow limitations on how long on implied warrantylasts, so the above limitation or exclusions may not apply to you. This war-ranty gives you specific rights; you may have other rights which vary fromstate to state.Obtaining Servicefor Your AcomData ProductIf you experience a problem with your Acomdataproduct, please contact Technical Support attechsupport@acomdata.com, or call (909) 348-0680.A knowledgeable AcomData Technical Support Specialist(TSS) will be able to help you solve most problems. If theproblem cannot be resolved by Tech Support, your TSS willassist you in arranging for service. Please read the One YearLimited Warranty for terms and conditions.

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