82 Chapter 4Online Support InformationThis section describes online technical support services available to help you repair your TravelMatenotebook.If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branchoffice. Acer Branch Offices and Regional Business Units may access our website at http://global.acer.com/support/index. However some information sources will require a user ID and password. These can be obtaineddirectly from Acer CSD Taiwan.Acer's Website offers you convenient and valuable support resources whenever you need them.In the Support & Downloads tab you can download information materials for all of Acer notebook, desktop andserver models including:T Service guides for all modelsT User's manualsT Training materialsT BIOS updatesT Software utilitiesT Spare parts listsT Technical Announcement Bulletins (TABs)For these purposes, we have included an Acrobat File to facilitate a hassle-free downloading of our technicalmaterials.The following are also available in the Support & Downloads tab:T Detailed information on Acer's International Traveler's Warranty (ITW)T Returned material authorization proceduresT An overview of all the support services we offer, accompanied by a list of telephone, fax, and emailcontacts for all your technical queries.We are always looking for ways to optimize and improve our services, so if you have any suggestions orcomments, please do not hesitate to communicate these to us.
