15Problem solvingWe’re here should you need us.For Customer Services & Spare Parts please call 0345 209 7461Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pmOr visit us at www.productcareuk.comProblem Potential Solution1. The appliance is not working.(refer to pages 7 and 8)1. a. The locking arms must both besecurely in the lock position.1. b. Ensure all parts are assembledin the correct manner.2. The motor unit is giving off anunpleasant smell in the first fewuses.2. a. This is normal for the first fewuses and should go away thereafter.2. b. Check that you are notexceeding the maximum quantitiesof ingredients or times of use.3. The appliance: makes a lot ofnoise, consistently gives off anunpleasant smell, is too hot totouch, gives off smoke etc.3. Discontinue use and refer to thecustomer service details at thebottom of this page.4. The filter is blocked. 4. Unplug the appliance and cleanthe juicing lid and blade accordingto the cleaning and care instructionsin this manual.5. There is a rattling/vibrating noisewhen the appliance is in use.5. Unplug the appliance and checkthat all parts have been assembledproperly, according to theinstructions in this manual –especially the juicing blade.