Model 6730i IP Phone User Guide 67Line Keys and Programmable KeysAutomatic Call Distribution (ACD) Key (for Sylantro Servers)The 6730i supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD featureallows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).To use the ACD feature on an IP phone, you must first configure an ACD key. When you want tosubscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phoneUI prompts you to specify the following information:• User ID: the phone number(s) used to login into the queue.• Password: the password used to login to the queue.• Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phoneuser is available/unavailable to receive a call from the queue.After creating an ACD key, you are ready to receive calls from a queue on the server. You mustpress the ACD key and then log in by entering your User ID and Password. An "Available" keydisplays allowing you to make your phone available to accept these calls.When you are on an active call, or you miss a call, the server automatically changes the phone’sstatus to unavailable. The server updates it’s database with this new information and no longerdistributes calls to the phone. The phone remains in this "unavailable" state until:• you make yourself “available” again by pressing the "Available" key.• an ACD timer expires (set by your System Administrator).You can also choose to manually change the phone status to unavailable by pressing the"Unavailable" key on the phone.Note: Your System Administrator must provide you with your User ID andPassword to access the applicable phone queue.Note: It is recommended you configure no more than a single ACD key orprogrammable key per IP phone.
