Problem Possible cause SolutionLarge quantities of food to be fro-zen were put in at the same time.Wait some hours and then check thetemperature again. Next time insertsmaller quantities of food to be fro-zen at any one time.Food placed in the appliance wastoo warm.Allow food to cool to room tempera-ture before storing.Products to be frozen are placedtoo closely to each other.Place the products in a way so thatcold air could circulate among them.The lid has been opened often. Try to not open the lid often.The lid has been opened for a longtime.Do not leave the lid open longer thannecessary.It is too cold inside thefreezer.The temperature is not set correct-ly.Set a warmer temperature.The appliance does notwork at all. Neither coolingnor lighting works.Plug is not connected to the mainssocket properly.Connect the mains plug properly.Power does not reach the appli-ance.Try connecting another electrical de-vice to the power outlet.The appliance is not switched on. Switch on the appliance.There is no voltage in the mainssocket (try to connect another ap-pliance into it).Call an electrician.Customer ServiceIf your appliance is still not working properly af-ter making the above checks, contact the near-est service centre.To obtain fast service, it is essential that whenyou apply for it you specify the model and serialnumber of your appliance which can be foundeither on the guarantee certificate or on the rat-ing plate located on the external right side ofthe appliance.Replacing the lamp1. Disconnect the mains plug from the mainssocket.2. Replace the lamp with one of the samepower and specifically designed for house-hold appliances. (the maximum power isshown on the lamp cover)3. Connect the mains plug to the mains sock-et.4. Open the lid. Make sure that the lampcomes on.19www.zanussi.com