20Malfunction Possible Cause / SolutionThe machine fills then emptiesimmediately:The end of the drain hose is too low.• Refer to relevant paragraph in «water drainage»section.The machine does not empty and/ordoes not spin:The drain hose is squashed or kinked.(Red Start/ Pause pilot light flashes)• Check the drain hose connection.The drain pump is clogged.(Red Start/Pause pilot light flashes)• Clean the drain pump.The option or has been selected.• Select the Drain or Spin programmesThe laundry is not evenly distributed in the drum.• Redistribute the laundry.There is water on the floor:Too much detergent or unsuitable detergent (createstoo much foam) has been used.• Reduce the detergent quantity or use another one.Check whether there are any leaks from one of theinlet hose fittings. It is not always easy to see this asthe water runs down the hose; check to see if it isdamp.• Check the water inlet hose connection.The inlet hose is damaged.• Change it with a new one.The cap on the emergency emptying hose has notbeen replaced after cleaning the pump.• Put the cap back on the emergency emptying andplace the latter back in its seat.Unsatisfactory washing results:Too little detergent or unsuitable detergent has beenused.• Increase the detergent quantity or use another one.Stubborn stains have not been treated prior towashing.• Use commercial products to treat the stubbornstains.The correct temperature was not selected.• Check if you have selected the correcttemperature.Excessive laundry load.• Introduce into the drum less laundry.