18 Xerox® WorkCentre 7525 / 7530 / 7535 / 7545 / 7556 Evaluator GuideUnrivaled service and supportBehind every Xerox product is a large networkof customer support that’s unrivaled in theindustry and available when you need it. Xeroxservice professionals use leading-edge technolo-gies to keep you up and running. They’re evenlinked to the engineers who designed your prod-uct, so you can be confident when you chooseXerox. And genuine Xerox supplies are alwaysreadily available.Total satisfaction guaranteedThe exclusive Xerox ® Total SatisfactionGuarantee, recognized as unique in theindustry, covers every WorkCentre device thathas been continuously maintained by Xerox orits authorized representatives under a Xeroxexpress warranty or Xerox maintenance agree-ment. You decide when you’re satisfied.Xerox® Office Services SupportAsset management services• Asset Optimization and Tracking — Processand tools to optimize an enterprise’s officeoutput infrastructure and reduce hard costs• Break-Fix Management — Single point ofownership and management for break-fixservice of all brands of office output devices,regardless of manufacturer• Supplies Management — Process and tools toprocure, monitor and replenish all document-related supplies proactivelyImaging and output management services• Output Management — Single point ofmanagement of office output from all outputdevices, regardless of manufacturer• Image Capture and Workflow — Cost-efficient solutions for capturing, managing,retrieving and distributing information intodigital repositoriesSupport services• Technology Procurement and Deployment —A creative and flexible end-to-end print/com-puter product acquisition solution that uses asingle-point-of-contact model while loweringthe total cost of acquisition• Help Desk Services — A broad range of enter-prise services, managed through a centralizedsingle point of contact and delivered througheither an on-site or off-site model• End User Services — Microsoft softwareimplementation, IT project consulting, andcustomer educationAccess managed services• Student and Library Patron Access — Customdesigned and implemented customer-man-aged solutionsAdditional Information SourcesWorkCentre 7525 / 7530 / 7535 / 7545 /7556 front panel:• The front panel offers tools and informationpages to help with machine setup, featureselections, operational problems, media feedand supply issues.Customer Documentation:• Installation Guide• Quick Use Guide• Software and Documentation CD-ROMOn the Web:Visit www.xerox.com/office for:• Product, supplies, and support information• Downloading drivers• Finding your local reseller• Online documentationVisit www.xerox.com/office/support for:Support and service information, including thesame troubleshooting Knowledge Base used byXerox ® Customer Support staff to provide thelatest technical information on:• Application issues• Errors• Print-quality issues• TroubleshootingSection 2: Configurations, Specifications, Supplies,Options, Support and Additional Information SourcesSupport and Additional Information Sources