User Interface Error Message Probable Causes Solutionsyour system administrator forassistance.• Device not able to detectinternet connectivity. Pleasecontact your SystemAdministrator for assistance.system administrator, or refer tothe System Administrator Guide atwww.support.xerox.com.The Ethernet cable is connected tothe wrong port on the device.Connect the Ethernet cable to thecorrect port. For furtherinformation, refer to the SystemAdministrator Guide at www.support.xerox.com.The Ethernet outlet is not live. • Plug an alternate networkdevice into the Ethernet outletto check that the alternatedevice is able to connect to thenetwork.• Locate a live Ethernet port.The device or User Interfacerequires restarting.Restart the machine and the UserInterface. For details, refer toPowering On and Off the Kiosk.Unable to communicate withpayment server. Please ask forassistance.The User Interface requiresrestarting.Restart the User Interface. Fordetails, refer to Powering On andOff the Kiosk.Unable to check connectivityconfiguration.The device or User Interfacerequires restarting.Restart the device and the UserInterface. For details, refer toPowering On and Off the Kiosk.• The device requires attention.Please ask for assistance.• The device requires attention.We are unable to completeyour job at this time. Pleaseask for asisstance to completeyour job, or select ‘Check Out’.The device is experiencing asystem error and requires systemadministrator intervention.Contact the system administrator.Any other User Interface errormessage where a spinning wheeldisplays for an extended period oftime.The device or User Interfacerequires restarting.Restart the device and the UserInterface. For details, refer toPowering On and Off the Kiosk.78 Xerox® Instant Print KioskUser GuideTroubleshooting