Operator Guide 5-11Troubleshooting• Because HP PCL printers rarely print a list of errors, what doyou see as the specific image errors or problems in theprints?• When you compare the problem prints with a hard copyproof, what specifically do you need to correct?• Was the file recreated and resubmitted? If so, what was theresult?• Especially for large jobs, has the file been submitted to aqueue that is accepting files and is clear of problems, or forwhich resources were available and adequate?• Did this file or similar files print on a previously installedversion of the system software?• Has printing been attempted with the most recent version ofthe system software?Isolating PostScript file problemsAsk the following questions when there are problems withPostScript files:• What printer driver was used to create the file?• What client/application was used to create the file? Do allapplications create this type of file?• Was the file recreated and resubmitted with a different driver(for example: 6135 driver, Adobe with the 6135 PPD,LaserWriterII NTX, Linotronic330, or DT135)? If so, what wasthe result?• Has the file been printed on a second PostScript printer (forexample: on another printer, a true Adobe PS2 printer)?• Is there a printed PostScript error page. If there is one, whaterrors are listed?• Was the file recreated and resubmitted? If so, what was theresult?• Especially for large jobs: Has the file been submitted to aqueue that is accepting files and is clear of problems, and forwhich resources were available and adequate?• What do you see as the specific image errors or problems inthe prints?• When you compare the problem prints with a hard copy proof(for example, from a true Adobe2 printer), what specifically doyou need to correct?
