XTZ 99.38 Mk II User Manual

Contents

XTZ 99.38 Mk II User Manual Manual pdf 13 page image

Page: 13Service & support"Do-It-Yourself"-service.We apply "do-it-yourself" service on all XTZproducts. Exception for electronic devices.If you by yourself are able to find out what part ofthe loudspeaker is defective, you are fully allowedto unmount that part (which would normally be adriver, a filter or the amplifier) and send it back tous for exchange.However, if you are not certain about how to do it,please contact us before taking the loudspeakerapart. We can also help you finding the fault.You can of course always choose to return thewhole loudspeaker; therefore you should save theoriginal package.To aid service, XTZ products areconstructed and produced using commontechnology, so that basically most peopleare able to "unscrew" the loudspeakerusing common tools.If something is broken. If you cause additional defects by yourself whenunmounting the defective part, the warranty stillapplies if it is obvious that the part had amanufacturing defect. In other cases however, thewarranty does not apply if you cause other defectson the loudspeaker.Where to send theproduct for a warrantyrepair?For service we refer to your retailer.For questions regarding service, contact us byemail: support@xtz.seWeb page: www.xtz.seALWAYS pack the product / part verycarefully.Unfortunately damages duringtransportation are very common. If thepackage is weak, the transportingcompany does not compensate damages.Always enclose a copy of the receipt and adescription of the defect.Support Please contact our free of charge support if youneed installation advice, or if any problem occursduring the installation.Contact us by e-mail support@xtz.se and includeyour phone number if you wish verbal help, and wewill call you back.

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