VARI❋LITE® - VL3500™ WASH LUMINAIRE SERVICE M ANUAL2 0 2.9686 .0 010 0Customer ServiceOur GoalAt Vari-Lite, we are committed to providing you the highest quality in customer service. Ourcomprehensive resources are available to help your business succeed and ensure you get the fullbenefit of being a Vari-Lite customer. Whether your needs are telephone troubleshooting assistance,product training or technical service, our full-time staff of experienced professionals are on-hand toprovide support.How to Reach UsFor assistance in your area, call the dealer from which your product(s) was purchased.orContact an Authorized Service Center.orContact the Vari-Lite Customer Service Department, 9am - 6pm CST Monday through Friday, at thefollowing:phone: 1-877-VARI-LITE (1-877-827-4548)email: customerservice@genlyte.comAdditional ResourcesFor additional resources and documentation, please visit our website at: www.vari-lite.com and followthe Support link.Technical Bulletins and NoticesTechnical bulletins concerning the latest changes to VARI❋LITE equipment are issued from theDallas, Texas USA office. They are documentation supplements that contain procedures for equipmentupgrades, retrofits, and repairs not found in the existing manuals. Operator technical bulletins are alsoissued to document changes in control software. Technical bulletins are integrated into the appropriateequipment manuals as those manuals are revised. Bulletins are categorized by assembly orsubassembly, and identified by a number such as S3K-001 (VL3000 Series Luminaires TechnicalBulletin number 1).Technical notices are also issued from the Dallas, Texas USA office. They are non-proceduraldocuments that contain information regarding product support issues, current equipment problems,software bugs, and documentation corrections. All technical notices begin with the prefix TN and arenumbered sequentially, such as TN-138 (Tech Notice number 138).
