Ultimate Ears Earphones User Manual

Contents

Ultimate Ears Earphones User Manual Manual pdf 22 page image

22This limited warranty applies only to new Products purchased from Ultimate Earsor through authorized retail sellers. Warranty coverage will be provided only to theoriginal retail purchaser. Transfer of any Product through any unauthorizeddistributor or retail seller renders this limited warranty null and void. Any Productsold by a private party or unauthorized distributor or retail seller is sold on an “asis” and “with all faults” basis, and as such the entire risk as to the quality andperformance of such Product will be with the buyer.MAKING A WARRANTY CLAIM AND RETURNING A PRODUCTIf you desire to make a warranty claim, you must first obtain an RMA (a returnmerchandise authorization number) from the Company. You must obtain an RMAbefore the two (2) year warranty period expires. To obtain an RMA, you shoulduse the online customer support tab on the Company’s website. This process isfully automated and will give you an RMA number after you complete thenecessary information fields accurately and the Company determines the defectfalls within this limited warranty.Once you have obtained an RMA, you should return to the Company the Productfor which you are seeking warranty coverage within fifteen (15) days after the datewe issue or provide you with that RMA. Please return the Product in its originalpackaging (or affording an equal degree of protection) with the following: (1) RMAship ticket (2) a receipt or bill of sale showing proof of purchase from an authorizedretail seller. The product should be returned to the following address:UE Consumer, LLC.Attention: Customer Service5 Jenner Street, Suite 100Irvine, CA 92618You are solely responsible for all shipping and insurance costs of returning theProduct to the Company, and the Company will not reimburse you or compensateyou for any such costs however, the Company will ship the replacement productwithout additional charges.