Toshiba e-studio355 Troubleshooting Manual

Also see for e-studio205L: User manual Management guide Copying guide Service handbook

Contents

4 CONTENTSCannot remember the document password for a Private Print job...................................... 82Printer Driver Problems ......................................................................................................... 83Cannot print (port setting problems) .................................................................................... 83Command line options not processed ................................................................................. 83Retrieval of printer configuration failed ................................................................................ 83Cannot print a job as expected using PS3 printer driver ..................................................... 84Cannot change settings on the [Fonts] tab and the [Configuration] tab .............................. 84Network Connection Problems ............................................................................................. 85Cannot print with the equipment (network connection problems)........................................ 85Cannot print with SMB print................................................................................................. 85Cannot print properly with AppleTalk print........................................................................... 85Client Problems ..................................................................................................................... 86Checking the client status.................................................................................................... 86Hardware Problems................................................................................................................ 87Startup page not printed ...................................................................................................... 87Print jobs not output ............................................................................................................ 87Chapter 4 TROUBLESHOOTING FOR SCANNINGScanning Problems ................................................................................................................ 90Cannot E-mail my scans...................................................................................................... 90Cannot find the data saved in the shared folder.................................................................. 90Chapter 5 TROUBLESHOOTING FOR e-Filinge-Filing Web Utility Problems................................................................................................ 92e-Filing Web Utility terminates the session.......................................................................... 92Numerous sub windows repeatedly appear ........................................................................ 92Displaying the items in the Contents Frame takes a long time............................................ 92Error messages ................................................................................................................... 93Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONSLocating the Equipment in the Network............................................................................... 96Cannot locate the equipment in the network ....................................................................... 96Cannot locate the equipment with Local Discovery............................................................. 97Equipment does not respond to ping command .................................................................. 98LDAP Search and Authentication Problems........................................................................ 99Network shutdown occurs or touch panel disabled after LDAP search............................... 99LDAP authentication takes a long time................................................................................ 99Printing Problems (Network Related) ................................................................................. 100SMB print and Point&Print in a Windows operating system environment ......................... 100Raw TCP or LPR print in a Windows operating system environment ............................... 100IPP print in a Windows operating system environment ..................................................... 101Novell print in a NetWare environment.............................................................................. 101Macintosh environment ..................................................................................................... 102UNIX/Linux environment.................................................................................................... 102Network Fax (N/W-Fax) Driver Problems............................................................................ 103N/W-Fax Driver Installation Error Messages ..................................................................... 103N/W-Fax Driver General Errors ......................................................................................... 104