Telecommunication Systems DivisionFebruary 1999Digital Business Telephone SystemsACD Agent Guide

ACD Group Agent

Buttons

Flexible Buttons

Feature Interaction

Agent Telephone Status

Logging In/Out

Log Out (Pending)

Auto Answer with Zip Tone

ACD Call

ACD Call Pickup

ACD Help

End After Call Work

Transferring Calls to an ACD Group

Unavailable

Work Unit

access codes

Index

Toshiba Strata DK Acd Agent Manual

how to use this guide

LCD Buttons

LED Indicators

On-hook/Off-hook

Before You Begin

Ringing Line Preference

Making an Outside Call

On-Hook Dialing

Incoming Call Notification

Alarm Reset

Alert Signaling

Automatic Busy Redial (ABR)

Automatic Callback (ACB)

Automatic Hold

BGM Over Telephone Speakers

Call Forward Modes

Using Call Forward Buttons

Call Forward–All Calls

Call Forward–No Answer

Call Forward–Busy/No Answer

Call Forward–Fixed

Call Park Orbits

Call Park and

Call Pickup

Directed Call Pickup

Page/Internal Call Pickup

Call Waiting

Conference Calls

Date/Time/Day Adjustment

DISA Calls - External

Direct Station Selection (DSS) Buttons (Hotline)

Door Lock(s)

Door Phone(s)

DTMF Tone Dialing with * and

Emergency Ringdown/Hotline Service

Handsfree Monitoring

ISDN Outgoing Calling

Message Waiting

Message Waiting Light on [PhDN/MW]

Message Waiting Light on Another Telephone

Off-hook Call Announce (OCA)

HS-OCA

Override Calls

Busy Override

Privacy Override

Page Announcements

Privacy On-Line

Release and Answer

Speakerphone

Speed Dial

Speed Dial—Advanced Features

Speed Dial Pause and Flash Storage

Speed Dial Number Linking

Chain Dialing Speed Dial Numbers

Tone/Pulse Dialing

CO Buttons

Supervision

Message Retrieval

Call Forward to Voice Systems

Control Buttons

Soft Keys

Soft Key Display

Soft Key Prompts

Busy Lamp Field (BLF) Display

Caller ID/ANI/DNIS Information Mode

Call Park Orbit List Display

Retrieve and Auto Dial Lost Calls

Messages, Memos, and Name Display

Messages

System Messages 60~64

Message Notifications

Silent Messaging (Busy Station)

Memos

Timed Reminders

DADM

DSS Console

DSS] Button

Call Transfer with Camp-on

Call Answering (CO Line)

Night Transfer

CO Line Access Codes

Feature Access Codes

Speed Dial Access Codes

Flexible Directory Numbering

Delayed Ringing

Strata DK Backup

Digital Telephone Models

feature buttons

Volume Controls

Automatic Line Selection

Quick Reference

Making an Outside Call to an ISDN Trunk

Voluntary Account Codes (Verified/Non-Verified)

Attendant Console Calling

Call Forward–Busy

Call Forward—External

remote destination change

Group Pickup

Handsfree Answerback

Microphone Cut-Off

Speed Dial–Advanced Features

linked speed dial example

Voice Mail Integration

lcd operation

Name/Number Display

DIP Switches

Speech Training Mode

Special Button Operation (Button 10)

Paging

user guide

Electronic Telephone Diagram

Answering Calls

Account Code Calls

All Call Voice

Call Forwarding

Call Forward Remote Destination Change

Direct Inward System Access (DISA)

Direct Station Selection (DSS)

Do Not Disturb (DND)

Door Lock

Tone Signaling

Busy Station Override

All Call

Saved Number Redial

Speed Dial Pause

Message Notification

Group Notification Station Messaging

dss console

DSS] Buttons

Features

Answering a (CO Line)

Ringing Repeat

digital single line telephone

Incoming Call Ringing Patterns

Making an Outside Call Using ISDN

Verified Account Codes

Automatic Call Distribution (ACD)

Background Music (BGM) Over Telephone Speakers

Pick up Calls to a Group

CO Line Queuing

Door Phones

Retrieve a Call on Hold

Set Message Waiting on Other Telephones

Toll Restriction Override

Repeat Last Number Dialed

Setting Call Forward

Call Forward To Toshiba Voice Systems

Paging Access Codes

how to use this manual

important safety instructions

Applications

Cordless Digital Telephone Standard Parts

Base Unit Controls and Functions

Removing and Charging Your Battery Pack

Charging Extra Battery Packs

Tips on Extending Battery Pack Life

Entering Program Mode

Handset Controls

Mute

Charging the Handset

Switching a Call to Your Cordless Digital Telephone

Switching a Call to the Desk Telephone

Using Memory

Chain Dialing

Conferencing Calls

Placing/Retrieving Calls on Hold

Using Automatic Hold

Calling the Attendant Console

Voluntary Account Codes

Automatic Callback

Line Queuing with Automatic Callback

Auto Redial

Call Forward-All Calls

Call Forward-Busy

Call Forward-Busy/No Answer

Call Forward-Cancel

Call Forward-Fixed

Call Park Orbits (Release 3 or later)

Calls to Other Groups

Direct Station Selection Buttons (Hotline)

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Contents Table Of Contents Table Of Contents related documents ACD Group Agent Buttons Flexible Buttons Feature Interaction Agent Telephone Status Logging In/Out Log Out (Pending) Auto Answer with Zip Tone ACD Call ACD Call Pickup ACD Help End After Call Work Transferring Calls to an ACD Group Unavailable Work Unit access codes Index	Telecommunication Systems DivisionFebruary 1999Digital Business Telephone SystemsACD Agent Guide Next / 34