Toshiba Strata CIX Technical Bulletin

Also see for STRATA CIX: User guide Quick reference guide User guide Programming manual Programming manual

Strata® CIXTechnical BulletinToshiba America Information Systems, Inc.Telecommunication Systems Division9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700www.telecom.toshiba.comTOSHIBACIX Launch Technical NotesFollowing are last minute updates, and helpful hints regarding the Strata CIX R3.0 and Media ApplicationServer that have just been launched.• For the Media Application Server, dealers may want to acquire a MAS recovery CD, Part Number:CIX-CD-MASRE-VA. This CD will restore the MAS to the factory defaults at the time the CD wascreated. Make a backup of user data first, as the recovery CD will reformat the hard disk, so allinformation on the Hard Disk will be lost. Instructions for using the MAS Recovery CD are in theInstallation Manual or the MAS Software Recovery manual. It is important to carefully follow the stepsin the instructions to restore the MAS, then apply the licenses.• During beta testing we received feedback that the configuration screen of the IPT-2008 should not beavailable during normal operation. The IPT-2008 display layout will be updated so that theconfiguration menu is only brought up after the user enters HOLD-3-6-9 in the next release of IPT-2008phone firmware. This will make the IPT-2008 configuration more consistent with other IPT phones.• The LIPUs support peer-to-peer mode. In peer-to-peer mode, the LIPU may command the IP endpointsinvolved in the call to send audio streams directly to each other, such as when one IPT phone callsanother IPT phone. Please refer to the NAT section of the IP Telephony Overview chapter in theInstallation & Maintenance manual for more information about Network Address Translation. Whenconfiguring a network with a NAT firewall between the LIPUs and the Media Application Server, thosevoice mail and ACD ports should be configured with peer-to-peer mode disabled.To disable peer-to-peer for DNs you need to enable FB16 in program 250 (non peer-to-peer mode). Ifusing eManager, the administrator can enable Station IP NAT per DN from the IP Telephony and IPTData menu.• The Media Application Server, based on Windows XP, can support up to 10 simultaneous users ofeManager, My Phone Manager, and Insight MIS supervisors and inView agents.• ACD Licensing - If the MAC address of the MAS starts with anything other than 00:02:B3:xx:xx:xx,the license may not be applied correctly, and the Strata ACD may work in demo mode.This can be fixed by the “board.dat” file located in software section on FYI. Use the following steps toapply this fix.1. Download “board.dat” from FYI (software section).2. Stop all ACD applications (NetServer, ACD, Dial Plan, TKI, L2OAI, VA port).3. Replace “board.dat” file under Program Files\CTS\NetServer directory with the newone.4. From eManager, issue the license again.TBCIX-0004March 2004

/ 2

Related manuals for Toshiba STRATA CIX