48OthersBefore Calling Service PersonnelCheck the following guide for the possible cause of a problem before contacting service.Symptoms and correctionSymptom Cause Correction• Select the appropriate video input mode on theTV so the picture from the DVD video playerappears on the TV screen.• Press the PLAY button.• The video cable is not connectedsecurely.• Eject the disc and clean it.• No disc is inserted.• An unplayable disc is inserted.• The disc is placed upside down.• The disc is not placed within theguide.• The disc is dirty.• The parental lock function is set.• Place the disc with the playback side down.• Place the disc correctly inside the guide on thedisc tray.• Clean the disc.• Cancel the parental lock function or change theparental lock level.• It is in the mode of repeat playback,memory playback, etc.• The remote control is not pointed atthe remote sensor of the DVD videoplayer.• The remote control is too far fromthe DVD video player.• The batteries in the remote controlare exhausted.• Operate the remote control within about 7 m.• Replace the batteries with new ones.The remote control doesnot work properly.The playback picturehas occasionaldistortion.Brightness is unstable ornoises are present in theplayback pictures.The DVD video playerdoes not start playback.Playback does not followthe course of the disc’sprogram.Buttons do not work.• The TV is not set to receive DVDsignal output.No picture or abnormalcolor (pinkish, greenish,etc.).The DVD video playerturned off by itself.• The automatic power off functionturned the unit off.• Press and hold ON/STANDBY button on the frontpanel for more than about 3 seconds. The DVDvideo player turns off. Press the button again toturn it on. If the buttons still do not work, disconnectthe power plug and insert it into the wall outletagain.• Power supply fluctuations or otherabnormalities such as static electricitymay interrupt correct operations.Page14212014, 157-142082020738, 44--131313• The disc is dirty.• Point the remote control at the remote sensor ofthe DVD video player.• These operations may prevent a proper progressof the contents.• Insert a disc.• Insert a playable disc. (Check the disc type andcolor system.)• Connect the video cable securely into theappropriate jacks.• The effect of copy protection. • Connect the DVD video player directly of the TV.Avoid connecting the DVD video player to a VCRor TV/VCR combination.• Sometimes a small amount of picture distortion mayappear. This is not a malfunction.• Connect the power plug securely into the wall outlet.• The power plug is disconnected.No power.• It is in fast forward or fast reverseplayback.No sound. 2014-192031, 3843• Connect the audio cable securely into theappropriate jacks.• Turn on the equipment connected with the audio cable.• Select the proper audio setting.• The equipment connected with theaudio cable is not set to receive DVDsignal output.• The audio cable is not connectedsecurely.• The audio receiver or TV is turned off.• The setting of output sound format isincorrect.• Select the correct input mode of the audio receiverso you can listen to the sound from the DVD videoplayer.• Incompatible TV system. • Select the correct TV system.Scrolling, jumping or B/Wpicture.42• Mismatch setting between TV and thisplayer.• Wrong connection.• Select the correct Video Output setting. 42• Check the connection. 14, 15