Toshiba IP Business Communication System Specifications

Also see for Stratagy ES48: User guide

Contents

specifications

Voice MailSimplify Messaging, Efficiently and GracefullyVoice mail, e-mail, faxes, text messages, and more come to yourbusiness at all hours, and sometimes in overwhelming numbers.How do you manage it all? Toshiba’s Stratagy® voice mail workswith Toshiba’s Strata® CIX™ IP business communication systems,to help you manage messages and communicate better. Improvecustomer service by providing callers with instant attention,responsiveness, and access to information.Essential ApplicationsAll Strata CIX Voice Mail systems provide these essential applications:Automated Attendant—streamlines operational efficiency byenabling callers to route their own calls and leave messageswithout receptionist assistance.Call Routing—sends callers to the specific extension or depart-ment they want. Callers can easily find a person’s extension byusing the company directory feature.Telephone Answering—offers callers the choice of leaving amessage, calling another extension, holding, or being transferredto an operator for assistance.Voice Messaging—creates, sends, receives, forwards, and savesvoice messages. Users can manage voice messages with ease bysimply pressing specific telephone keys.Audiotext—enables callers to play pre-recorded informationon demand as directed by audio prompts. It’s an easy way toanswer customers’ most frequently asked questions.Call Screening—requests caller to state their name and com-pany, and announces the calling party by playing the recordingto the station user, who can accept or re-route the call.Message Notification—lets users know when a voice messagearrives by any combination of lighting a message waiting light,pager, or calling a home phone, cellular phone, or anyoff-premise location.Toshiba Stratagy Voice Mail enables you to:Simplify voice mailbox operation through your Strata CIXtelephone with LCD display and soft keys, making yourcommunication system easy to use.Manage voice, fax, and e-mail messages from your PC ortelephone via Unified Messaging. Access all your criticalcommunications from a single screen.Record calls directly into your voice mailbox with a singlebutton on your telephone. Starting, pausing, and stoppinga recording is as easy as pressing a key.Network your Stratagy voice mail with all your locations to useit as your centralized voice mail system. Or, network multiplevoice mail systems using AMIS or VPIM networking.Communicate effectively both in and out of the office with otheremployees and customers 24 hours-a-day, 365 days-a-year.CustomizationCustomize voice processing functions using Stratagy’s TokenProgramming, a powerful yet simple scripting language. Tokenscan add or enhance voice mail features and functions such asrecording and playback, audio files, or using DTMF entries bycallers to provide data response or special call routing. Tokens canperform functions as simple as a hook-flash, and as complicatedas an IVR application, specific to your needs. Token Programmingis developed and deployed by Authorized Toshiba Dealers.

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