Toshiba AT100 User Manual

Also see for AT100 Series: User guide User guide User guide

Contents

User’s Manual 7-1TOSHIBA AT100Chapter 7TroubleshootingTOSHIBA have designed this tablet for durability, however, shouldproblems occur you are able to use the procedures detailed in this chapterto help determine the cause.All users should become familiar with this chapter as knowing what mightgo wrong can help prevent problems from occurring in the first place.Problem solving processResolving problems will be much easier if you observe the followingguidelines:■ Stop immediately when you recognize a problem exists as taking furtheraction may result in data loss or damage, or you may destroy valuableproblem related information that can help solve the problem.■ Observe what is happening - write down what the system is doing andwhat actions you performed immediately before the problem occurred.Please also be aware that the questions and procedures described in thischapter are meant only as a guide, they are not definitive problem solvingtechniques. In reality many problems can be solved simply, but a few mayrequire help from your reseller, dealer or service provider - if you find youneed to consult others, be prepared to describe the problem in as muchdetail as possible.Preliminary checklistYou should always consider the simplest solution first - the items detailed inthis checklist are easy to fix and yet can cause what appears to be aserious problem:■ Make sure you turn on all peripheral devices before you turn on thetablet - this includes any other external device you are using.■ Before you attach an external device you should first turn the device off,then when you turn your device back on again it will recognize the newdevice.■ Make sure all optional accessories are configured properly in thetablet’s setup program (please refer to the documentation included withthe optional accessories for further information on its installation andconfiguration).