211If Something Goes WrongIf you need further assistanceIf you need further assistanceIf you have followed the recommendations in this chapter andare still having problems, you may need additional technicalassistance. This section contains the steps to take to ask forhelp.Before you callSince some problems may be related to the operating systemor the program you are using, it is important to investigateother sources of assistance first.Try the following before contacting Toshiba:❖ Review the troubleshooting information in yourWindows® XP documentation.❖ If the problem occurs while you are running a program,consult the program’s documentation for troubleshootingsuggestions. Contact the software company’s technicalsupport group for their assistance.❖ Consult the dealer from whom you purchased yourcomputer and/or program. Your dealer is your best sourcefor current information.For the number of a Toshiba dealer near you in the UnitedStates, call: (800) 457-7777.Contacting ToshibaIf you still need help and suspect that the problem ishardware-related, Toshiba offers a variety of resources to helpyou.1 Start with accessing Toshiba on the Internet using anyInternet browser by typing pcsupport.toshiba.com2 Next, try one of Toshiba’s online services. The ToshibaForum can be accessed through CompuServe® by typing:go toshiba.
