216Chapter6 Additional informationI cannot backup some data at a HotSync operation., Some data is designed not to be backed up by a HotSync operation.When I tap the HotSync button on the cradle, nothinghappens on the Palm Desktop for CLIE software and my CLIEhandheld times out., Check the Palm Desktop for CLIE software HotSync Setup options toconfirm that you have the correct settings for local HotSyncoperations., Make a copy of your Palm folder. Uninstall, and then reinstall thePalm Desktop for CLIE software., Turn on your CLIE handheld and then tap the Home icon. Tapthe HotSync icon, then tap Local.When I perform a HotSync operation, my information doesnot transfer to the Palm Desktop for CLIE software., If you have performed a HotSync operation successfully, but youcannot find the data from your CLIE handheld on the Palm Desktopfor CLIE software, check to see that you have the correct user nameselected for viewing data., Click the HotSync Manager and then choose Custom. Check that allconduits are set to synchronize files.I want to synchronize my computer with more than one CLIEhandheld., When the computer running the Palm Desktop for CLIE software isto synchronize with more than one CLIE handheld, each CLIEhandheld must have a unique user name. Assign a unique user nameto your CLIE handheld the first time you perform a HotSyncoperation., Please be aware that synchronizing with more than one CLIEhandheld with the same user name causes unpredictable results, andpotentially, loss of your personal information.Troubleshooting – Frequently Asked Questions