72B Is the USB port active?Check whether the USB port works normally by connecting another USB device, suchas a USB mouse.B If you use an extended terminal devices for laptop computers, such as a port replicator,you may not be able to use either the port replicator or the USB port of your computer.B Quit all applications other than CLIE Organizer for PC (or Palm™ Desktop forCLIÉ).If you cannot perform the HotSync ® operation even after following the aboveinstructions, perform a soft reset by pressing the RESET button of your CLIÉ handheld(page 47).For particular problems regarding the HotSync®operations, refer to the following.I cannot start the HotSync® operation by tapping(HotSync) on the HotSync screenB Ensure [Local] and [Cradle/Cable] are selected in the HotSync screen.B Perform a soft reset by pressing the RESET button of your CLIÉ handheld (page 47).I cannot cancel the HotSync ® operationB You may not be able to stop the HotSync® operation by tapping [Cancel] for over tenseconds after you start the USB HotSync® operation. Try again after a while.B If you disconnect your CLIÉ handheld and computer during the HotSync ® operation,the HotSync ® operation will not perform correctly.In such a case, perform a soft reset (page 47).B If you cannot stop the HotSync® operation even by tapping [Cancel], perform a softreset (page 47).It takes a long time to complete the HotSync®operationB Depending on the application you are using, it may require time to complete theHotSync® operation because of large data/file sizes.Data cannot be synchronized with some applicationsusing the HotSync ® operationB Do the user names for CLIE Organizer for PC and Palm™ Desktop for CLIÉmatch the one for your CLIÉ handheld?In CLIE Organizer for PC and Palm™ Desktop for CLIÉ, select the user namecorresponding to your CLIÉ handheld user name.