21TroubleshootingThis section describes how to solve common problems you may encounter when usingyour CLIE handheld. Many problems have simple solutions, so try these suggestionsbefore you call Sony Customer Information Services Center.Symptom Cause/RemedyThe application I specified does not MS Gate or MS Autorun is running.start automatically, even when I t When these applications are running, thehave inserted the Memory Stick auto-run function does not work.media. If MS Gate or MS Autorun is not running, checkthe history log for possible problems.There is very little free memory availablet When there is very little free memory available(approximately less than 6 KB), Memory StickAutorun will not display the history log in orderto prevent a system crash. Check the free memoryfrom the Home screen, by tapping the Menu icon,App, and then Info.The auto-run setting file is invalid.t The auto-run setting file was made in a differentversion of MS Autorun or has become corrupted.Recreate the setting using MS Autorun.The specified application or database file is notstored in the Memory Stick media.t Copy the required application and database filesto the Memory Stick media.There is not enough free memory on your CLIEhandheld.t The free memory required to run the auto-runfunction must be 1.1 times the size of theapplication.The Memory Stick media is not working properly.t Your Memory Stick media may be damaged andshould be discarded. Always use undamagedMemory Stick media.An application that automatically changes theimage, such as a game or an image viewer, isrunning.t After opening the Home screen, reinsert theMemory Stick media.