Cyber-shot User Guide PrintSearchBefore UseShootingViewingUsing MENU items (Shooting)Using MENU items (Viewing)Changing settingsViewing images on a TVUsing with your computerPrintingTroubleshootingPrecautions / About this cameraContents listTop page > Troubleshooting > Troubleshooting > ComputersComputersYour computer does not recognize the camera.When the battery level is low, insert the charged battery pack.Set [USB Connect Setting] to [Mass Storage]. [Details]Use the dedicated USB cable (supplied).Disconnect the dedicated USB cable from both the computer and the camera, and connect it againfirmly.Disconnect all equipment other than the camera, the keyboard and the mouse from the USBconnectors of your computer.Connect the camera directly to your computer without passing through a USB hub or other device.Cannot import images.Connect the camera and your computer correctly making a USB connection. [Details]When you shoot images with a memory card formatted by a computer, you may not be able to importthe images to a computer. Shoot using a memory card formatted by the camera. [Details]After making a USB connection, “PlayMemories Home” does not startautomatically.Make the USB connection after the computer is turned on.Cannot play back images on your computer.If you are using “PlayMemories Home”, refer to “PlayMemories Home Help Guide”. [Details]Consult the computer or software manufacturer.The image and sound are interrupted by noise when you view a movie on acomputer.You are playing back the movie directly from the internal memory or the memory card. Import themovie to your computer using “PlayMemories Home” and play it back. [Details]Images once exported to a computer cannot be viewed on the camera.Export them to a folder recognized by the camera, such as “101MSDCF”, then play back in Folderview. [Details]Register the image in the Image Database File and play in [Date View]. [Details]Back to topCopyright 2012 Sony Corporation159