IMPORTANT SERVICE INFORMATIONIf a Problem OccursMost operational questions can be answered by referring to this "Setup Guide and Operation Manual"Also, for your convenience, you will find answers to most frequently askedquestions on our website at www.sharpusa.com/, or by sending e-mail to faxsupport@sharpsec.com.Should you require further assistance, call 1-877-794-8675; a Customer Relations Specialist willassist you. Before your call, please be ready to provide the model number of your product, serialnumber, date of purchase, description of the problem, and a valid credit card number (should it berequired).How Exchange is ObtainedA replacement unit in exchange for your fax is provided by Sharp to any U.S. location. You will berequired to provide consent for acceptance of an exchange unit and provide credit card authorization.At that time, Sharp will ship to you, at no cost, an exchange for your defective product. The exchangeunit we ship to you will be new or remanufactured. Upon your receipt of the exchange unit, packagingand shipping instructions will be enclosed for you to return the defective unit. Upon Sharp's receipt ofthe defective unit, your credit card hold will be released.How Warranty Repair Service is ObtainedIf you prefer that we repair your unit instead of replacing it, our Customer Relations Specialists at 1-877-794-8675 will explain how to obtain warranty repair service. Please be sure to retain theoriginal packaging materials in order to facilitate shipment. Upon repair of your unit, Sharp willpromptly return it at no cost to you at any U.S. location.Service After Expiration of Warranty CoverageShould you require service repair after warranty coverage has expired, contact Sharp at 1-877-794-8675 for information.To Purchase Consumables From SharpVisit www.sharpplace.com/ or call Sharp at 1-877-794-8675 to order replacement Sharp ThermalRibbons & Accesories. Before your call, please be ready to provide the model number of yourproduct, and a valid credit card number. Consumables may also be obtained through your reseller.