101AppendixAppendixResponsibility for the Pay Service (Cost to Customers)When the service is requested, in spite of in warranty, we may charge you for a visit from a servicetechnician in the following cases.Not a product defectCleaning of the product, Adjustment, Explanation, Re-installation and etc.z If a service technician gives instructions on how to use product or simply adjusts options withoutdisassembling productUz If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)z If a product is reinstalled or devices are connected additionally after installing the purchased productfor the first timeUz If a product is reinstalled to move to a different spot or to move to a different houseUz If customer requests instructions on how to use because of another company's productUz If customer requests instructions on how to use the network or another company's programUz If customer requests software installation and setup for the productUz If a service technician removes/cleans dusts or foreign materials inside of the productUz If customer requests an installation additionally after purchasing a product through home-shoppingor online.A Product damage caused by customer's faultProduct damage caused by customer's mishandling or wrong repairUIf a product damage is caused by;z external impact or drop Uz use of supplies or separatly sold product unspecified by SamsungUz repair from a person besides an engineer of outsourcing service company or partner of SamsungElectronics Co., Ltd.z remodeling or repairing the product by customer.z using it with incorrect voltage or non-authorised electrical connectionsUz not following the "cautions" in User Manual.Othersz If product fails by natural disaster (lightning, fire, earthquake, flood damage, etc) Uz If consumable components are all used up (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp,Filter, Ribbon, etc.)If customer requests a service in case the product has no defect, service fee may be charged. Soplease read User Manual first.