62TroubleshootingBefore contacting a Samsung Service Centre, please attempt the followingsolutions. Some situations may not apply to your device.If the tips below do not solve the problem, contact a Samsung ServiceCentre.The Oculus Home screen does not appear when theSamsung GALAXY S6 is connected to the Gear VR for S6• Ensure that the Samsung GALAXY S6 is properly connected to the GearVR for S6.• Ensure that the Samsung GALAXY S6 is turned on.• Ensure that you install the software for the Gear VR for S6 on theSamsung GALAXY S6. (p. 35)• Ensure that the Samsung GALAXY S6’s battery is fully charged.